At LLELLA, we strive for complete clarity and fairness. Our policies are designed to respect both your choices and the craftsmanship behind every piece.
Contact support@llella.com within 14 days.
We will send return address and RMA Number.
Write RMA on the package and use trackable shipping.
Refund issued to original payment method within 14 days.
*Partial refunds include full shipping cost + percentage of product price.
| Process Request | 1–2 Working Days |
| Shipping Transit | 3–15 Working Days |
| Quality Control | 2–3 Working Days |
| Refund Issuance | Within 14 Days |
LLELLA offers 15%~20% partial refund to cover local tailoring costs for minor fitting issues.
South District, Sujin Second Village,
Gusu District, Suzhou, Jiangsu Province, China
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