Returns & Cancellations
Transparent Policy
At LLELLA, we strive for complete clarity and fairness. Our policies are designed to respect both your choices and the craftsmanship behind every piece.
Return Process
01
Register Return
Contact service@llella.com within 14 days.
02
Obtain RMA
We will send return address and RMA Number.
03
Pack & Ship
Write RMA on the package and use trackable shipping.
04
Refund
Refund issued to original payment method within 14 days.
Order Cancellation Windows
Within 2h
100% Refund
2–24h
70% Refund*
24–48h
40–60% Refund*
Over 48h
30% Refund*
*Partial refunds include full shipping cost + percentage of product price.
Policy Details
Non-Returnable Items
- Custom-made dresses
- Personalized items
- Made-to-order pieces
- Worn / washed items
- Items without tags
- Underwear
- Sale items >50% off
Refund Breakdown
Product Price✅ Included
Original Shipping❌ Not Included
Return Shipping❌ Customer Expense
Refund Deadlines
| Process Request | 1–2 Working Days |
| Shipping Transit | 3–15 Working Days |
| Quality Control | 2–3 Working Days |
| Refund Issuance | Within 14 Days |
Damaged or Defective
- Contact us within 48h with photos
- Free return shipping
- Full refund or replacement
Local Alteration Support
LLELLA offers 15%~20% partial refund to cover local tailoring costs for minor fitting issues.
Global Atelier
South District, Sujin Second Village,
Gusu District, Suzhou, Jiangsu Province, China