Shipping & Logistics
Secure, timely, and elegant delivery for your timeless pieces.
Thank You for Shopping with llella.com
To keep track of your order, contact support@llella.com and we will provide your tracking number.
Note: We only ship to the US, Canada, UK, Ireland. We cannot ship to PO BOX or APO/FPO addresses.
Processing Time
7–14 business days to prepare and inspect your order before shipping.
Shipping Methods
All orders shipped via DHL or UPS for safe, fast, and fully trackable delivery.
Delivery & Support
Full tracking + dedicated support to ensure your order arrives safely.
Delivery Area
We currently deliver only to:
- United States
- Canada
- United Kingdom
- Ireland
| Service | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 7–12 business days | $15.99 |
| Expedited Shipping | 3–6 business days | $26.99 |
| Service | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 7–12 business days | $26.99 |
| Expedited Shipping | 3–6 business days | $39.99 |
Total Delivery Time = Processing Time + Shipping Time
Order Tracking
You will receive an email once your order ships with a tracking number (active within 24 hours).
Tracking info may take 48–72 hours to update. During holidays, processing may be slightly longer.
If you cannot track your package, contact us and we will resolve it within 48 hours.
Delivery Delays
International shipping may experience delays due to unforeseen circumstances.
If your order is delayed, email support@llella.com and we will immediately investigate with the carrier.
Duties & Taxes
Product prices do not include taxes. Your order may be subject to import duties, customs fees, or governmental taxes.
You are responsible for all duties and taxes. Customs policies vary by country.
We cannot control these charges, but we can assist you with customs clearance if needed.
Contact Us
For all shipping inquiries:
support@llella.com